Legal
Refunds
How cancellations and refunds work for Protocore licences, subscriptions and engagements — written in plain English. This page is informational and not legal advice.
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Refund & Cancellation Policy
ZADNJA POSODOBITEV · 29 September 2026
01ScopeThis policy covers software licences and subscriptions bought online from ATLAS BRIDGE TRADING LTD ("Protocore"). Engineering and consulting engagements are covered by their written agreement; where that agreement is silent, this policy applies.
02Cancelling a subscriptionYou can cancel a monthly or yearly subscription at any time — from the billing link in your receipt e-mail, or by writing to contact@protocore.io from the address the subscription is registered to. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not charged again.
03First-purchase refundIf a licence or subscription is not what you expected, tell us within 14 days of your first payment for it and we will refund that payment in full. Access to the licence ends when the refund is issued.
04After 14 daysPayments are not refunded for a period that has already started, or for a licence after the first 14 days — except where we have failed to provide what you paid for, where we end the service without cause, or where the law requires a refund. In those cases we refund the unused part of the period.
05ConsumersOur products are sold to businesses and public bodies. If you nevertheless buy as a consumer, you keep every right the law gives you, including the 14-day right of withdrawal where it applies.
06How refunds are paidRefunds are paid in euros to the original payment method. We issue them within 10 business days of agreeing to them; your bank or card issuer may take a few more days to show the credit.
07EngagementsFees for engineering and consulting work already performed are not refundable. Deposits and prepaid work that has not started are refunded as the engagement's written agreement sets out.
08Disputed chargesIf a charge looks wrong, please write to contact@protocore.io first. We answer within two business days, and most questions are settled faster than a dispute with your bank.
09ContactCancellation and refund requests go to contact@protocore.io. ATLAS BRIDGE TRADING LTD, a private limited company registered in Cyprus under number HE 495085, with its registered office at Zenonos Sozou 11, Floor 3, Flat/Office 303, 1075 Nicosia, Cyprus.