Services / Digital public services
Digital services for public institutions.
Citizen portals, electronic registries, qualified e-signatures, and the archive, tax, and council systems behind them — hosted in the EU, accessible to WCAG 2.1 AA, and auditable to the last action.
How we approach it
One chain, from request to archive.
A request arrives through the portal, by e-mail, or as scanned post. It is registered and numbered, routed to the right department, and carries its statutory deadline until an official answers it — with a document signed under their own qualified certificate and archived as PDF/A. We build that chain end to end, so every step is attributable. Where a service carries a fee, payments settle directly to the institution's own treasury accounts — the software never holds the money.
- 01Portal, e-mail, and scanned post into one registry
- 02Statutory deadlines escalated before they lapse
- 03Remote qualified signing — no signing key on the platform
- 04Signed documents archived as PDF/A, timestamped
Capabilities
What we build.
Citizen portals · national eID sign-in
A portal citizens sign into with their national eID, accessible to WCAG 2.1 AA and EN 301 549.
Pre-filled forms, drafts & attachments
Request forms pre-filled with known data, saved as drafts and submitted with their attachments.
Request tracking & notifications
Every request numbered on arrival and followed to the official's answer, with notifications on the way.
Representatives acting under a mandate
Someone filing on another person's behalf, with the mandate they act under recorded on the request.
Electronic registry & case routing
Portal, e-mail and scanned post registered in one place, numbered and routed to the right department.
Statutory deadline tracking
Each case carries its legal deadline until it is answered, escalated before it lapses.
Qualified e-signatures & seals · eIDAS
Officials sign remotely under their own qualified certificate, with no signing key held on the platform.
Electronic archive · PDF/A
Every signed document archived as PDF/A with a timestamp, attributable to the step that produced it.
Local taxes & fees · reconciliation
Fees settle straight into the institution's own treasury accounts, the software never holds the money.
Council meetings & official publication
The council's agendas, decisions and minutes, managed in one place and published officially.
Legacy migration & archive scanning
Importers for the old databases and spreadsheets, and paper archives scanned and indexed alongside.
Multi-institution tenancy
One deployment serving several institutions, each with its own data, users and configuration kept apart.
How we work
From the old system to the new one.
- 01
Map
We map the services, the statutory deadlines, and every register and system the institution already runs.
- 02
Migrate
Importers for the old databases and spreadsheets, and a reconciliation the institution signs off before anything moves on.
- 03
Run in parallel
Old and new side by side on live cases until they agree — then cut-over. Paper archives are scanned and indexed alongside.
- 04
Operate
Monitoring, a security incident process, and maintained documentation — handed over or run with you.
Proof
How we build for public institutions.
The bar every public-service build has to clear.
Audit
Trail on every action
WCAG
2.1 AA · EN 301 549
EU
Hosted, GDPR by design
eIDAS
Qualified signatures & seals
Related
Where it fits.
Digital public services built to be audited
Portals, registries, e-signatures, and archives — every action attributable, every system documented to be supported for years.
Audit trail on every action
View caseServiceSoftware that ships — and keeps running for years
Web platforms, mobile apps, APIs, and back-office tools — designed, built, and operated by one team.
120+ projects shipped
View caseModernising a public service?
Tell us the services, the registers, and the systems you run today. We'll come back with a migration plan, an architecture, and a timeline.